Now we accept PayPal and most of credit card.
We do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. You can also save your shipping information for a quicker checkout experience!
Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!
We will be happy to change the shipping address for you! Please email our Customer Care team to support@geekshare.com with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Unfortunately, we are unable to change anything once the parcel has been shipped. If your parcel is returned to us due to an incorrect address, your order will be canceled and refunded. We will notify you if this happens!
Also, we are unable to reship orders that are returned to us. If you would like to purchase the same item(s), you will need to place another order. We apologize for any inconvenience this may cause!
Our products usually ship within 1-3 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.
If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.
We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.
Please note that international orders shipped via Standard Shipping usually take 10–25 business days to arrive in the destination country after dispatch. Business days do not include weekends or public holidays.
Sometimes the tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your family members/neighbors and/or post office for more information in the meantime!
Please note that GeekShare is not responsible for any loss/theft after the parcel is delivered.
We kindly recommend that you wait another 5-10 days for an update. If the package has not arrived or at least been updated, please contact our Customer Care Team for help via email to support@geekshare.com.
If your order has not been delivered within 45 days from the shipping date, you may contact our Customer Support Team to request a full refund.
This policy does not apply to delays caused by force majeure events beyond our reasonable control.
Oh no, we’re sorry to hear that. Please contact our Customer Care Team via email at support@geekshare.com with your order number and return reason.
All return requests must be submitted within 30 days of delivery. Please wait for our approval and return instructions before sending any items back.
We will arrange an eligible replacement or refund after receiving and inspecting your returned item(s), in accordance with our Return & Exchange Policy.
Please note that if you made a mistake when you ordered (wrong color/item(s), changed your mind, not what you wanted, etc), you will have to cover the return fee.
If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period. If it is not stated in the product listing, please contact us via email to support@geekshare.com.
We’re so sorry for the mix up with your order! Please email our Customer Care team to support@geekshare.com with your order number, a picture of the incorrect or broken item(s) you received, and a picture of the shipping label with the tracking number clearly visible.
Please note that incorrect, damaged, or missing items must be reported within 14 days of delivery. We will get back to you ASAP!
Unfortunately, our Customer Care team is unable to assist you with any GeekShare purchases made on other sites. Please reach out to the site where you bought for more information on their return policy!
We currently don’t have a phone number for customer service inquiries, but we recommend you email support@geekshare.com, we will answer your question within 24 hours.
